Shipping policy
Shipping policy
It is important to note that our order processing times are separate from the shipping times you see at checkout.
All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Processing times may be subjest to change in case of potential delays such as, high volume of orders or postal service problems that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
We offer free shipping on all domestic orders [United States}.
You can select a faster shipping option at checkout for the stated prices below (optional).
|
Shipping option |
Estimated delivery time |
Price |
|
Economy |
5 to 8 business days |
Free |
|
Standard |
3 to 4 business days |
$6.90 |
|
|
International Shipping
We offer international shipping to the following countries: [United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore].
Shipping charges for your order will be calculated and displayed at checkout.
Note that shipping time may vary depending on location.
|
Shipping option |
Estimated delivery time |
Price |
|
Economy International |
6 to 18 business days |
$18.90 |
|
Economy International (order total $30 and up) |
6 to 18 business days |
Free |
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. [LoopsofJoyCrochet] is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 12 days of receiving your shipping confirmation email, please contact us at loopsofjoy.crochet@gmail.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at loopsofjoy.crochet@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at loopsofjoy.crochet@gmail.com